Return and Refund

1. Introduction

At Bridge Town Interiors, we are committed to providing high-quality furniture, bespoke curtains, and interior design services. Our products are made with care and tailored to meet your specific needs. This policy outlines your rights under UK law and ensures a fair and transparent process for returns and refunds.

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2. Returns & Refunds – Standard Products

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order for standard, non-customized products within 14 days of receiving them. To qualify for a refund:

• The item must be unused, in its original packaging, and in a resaleable condition.

• You must notify us in writing within the 14-day period.

• The customer is responsible for return costs unless the item is faulty or incorrect.

• Refunds will be issued within 14 days of receiving the returned item.
   

3. Non-Returnable & Non-Refundable Items

The following items are non-returnable and non-refundable unless faulty:

• Bespoke & Made-to-Order Items – As per UK law, custom furniture, made-to-measure curtains, and personalized items are exempt from the 14-day cancellation right as they are made specifically for you.

• Interior Design Services – Once a design consultation or service has commenced, it is non-refundable.

• Fabric & Upholstery – Cut fabric or upholstery materials cannot be returned for hygiene and quality reasons.
   

4. Faulty or Damaged Items

If your item arrives damaged or faulty, you must report it within 48 hours of delivery with photographic evidence. In line with UK consumer law, we will assess the issue and either:

• Offer a repair, replacement, or refund as appropriate.

• Arrange for collection of the faulty item at our expense.
   

5. Cancellations

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• Standard Products – You can cancel your order within 14 days of receiving the goods. If the order has not yet been dispatched, a full refund will be issued.

• Bespoke Orders – Under UK law, made-to-order items are exempt from the standard 14-day cancellation rights. Once production has begun, cancellations are not permitted unless the item is faulty or does not conform to the contract.

• Interior Design Services – You may cancel within 14 days of booking, provided the service has not yet commenced. If work has begun, you may be required to pay for services provided up to the cancellation date. No refunds are available for cancellations made within 48 hours of a scheduled appointment.
   

6. How to Initiate a Return or Refund Request

To request a return or refund, contact our customer service team at info@bridgetowninteriors.com with your order details and supporting evidence if applicable.
 

7. Minimising Returns & Refunds

To help customers make informed purchases and reduce unnecessary returns, we:

• Provide detailed product descriptions, dimensions, and images.

• Offer fabric and material samples upon request.

• Encourage customers to consult with our team before making bespoke purchases.

• Conduct thorough quality control before dispatching products.
   

8. Contact Us

For any queries regarding our return and refund policy, please contact info@bridgetowninteriors.com.

By placing an order with Bridge Town Interiors, you acknowledge and agree to this policy.

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